Shipping & Return Policy
Hero Audio ships worldwide with tracked services. Your order will be shipped out within 3 to 10 working days usually once order payment received in full. International delivery takes time and it may vary from country to country. We offer a free shipping term on some items and it is trouble free to place your order.
Our customers are advised to check all items when it arrives for any damages or incorrect items. We accepts customer return as per the following conditions:
- Shipping damages
- Faulty product or malfunctions
- Within 7 days upon receipt of the item
We will be responsible for the return cost under the abovementioned conditions.
1. We will not be responsible for delays or customs holdups during the delivery, and any custom taxes and duties the package may incur are legally the responsibility of the buyer. If you are concerned about the possible additional costs, please check your country's customs policies before placing your order.
2. All orders will be delivered by a courier service and tracking number will be provided.
3. In the event the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it be sent back to us. We will then inspect the damage and have a replacement sent to you straight away.
4. We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.